Frequently Asked Questions

We have listed our most frequently asked questions for you to get a quicker response. Please feel free to Contact Us if you cannot find the answer to your questions.


  • What it means to be GMP Certified?

    Good Manufacturing Practice (GMP) is a system for ensuring that products are consistently produced and controlled according to quality standards. It is designed to minimize the risks involved in any pharmaceutical production that cannot be eliminated through testing the final product.

  • What makes it work?

    Dr. Numb® has a precise formulation of lidocaine synergistically blended with excipients that emphasizes purity, strength and composition. The potency is employed through an advanced delivery system that guarantees improved bioavailability resulting to sufficient duration of action.

  • What makes it better?

    Core Benefits:

    • Non-invasive and Hypoallergenic
    • Completely reversible and does not produce any residual effect on the nerve fiber
    • Rapid onset of action (10-15 mins)
    • Duration of action lasts up to 4 hours
    • May be reapplied to prolong the numbness as necessary
    • Does not cause irritation of tissues and nerves
    • Contains Vitamin E for faster skin recovery
    • Applicable to all skin types
  • Why choose DR. NUMB® topical anesthetic cream?

    Dr. Numb® is a top-grade pharmaceutical product approved by Health Canada and U.S. FDA that has been subjected through series of stability testing to ensure that all the components remain stable and consistently producing therapeutic effect during a given period of time. The quality systems in the production are modeled after pharmaceutical Good Manufacturing Practices (GMP) that manufacturers are required to meet, thus ensuring a safe, effective and well-balanced formula (highest concentration of active pharmaceutical ingredients that are still within safety levels).

  • What is in DR. NUMB®?

    Active: Lidocaine
    Excipients: Carbopol, Lecithin, Vitamin E, Propylene glycol, and Purified water

  • How often can it be applied?

    Adults and children at least 2 years of age: Apply to affected areas not more than 3 to 4 times daily. Children under 2 years old, consult a physician. Conditions that require dose adjustments:

    • Elderly patients
    • Acutely ill patients
    • Patients with severe liver and kidney disease
    • Patients treated with other anesthetic or certain anti-arrhythmic drugs
  • How should it be administered?

    • Wash the area with soap and water.
    • Make sure the skin is clean and dry. Apply the cream and gently massage it into the skin evenly.
    • Leave it on with an occlusive dressing. It should start to take effect within 10-15 minutes and fully numb the skin within 30-60 minutes after it is applied.
    • Wipe the excess cream. Perform additional skin preparation as necessary.
  • When should you not use DR. NUMB® cream?

    Do not use Dr. Numb® if:
    Allergic to lidocaine, any other “-caine” type anesthetics or any of the non-medicinal ingredients in the product.

  • What is the side effect of DR. NUMB® cream and what to do about them?

    Like any other medicines, Dr. Numb® cream may result in side effects for certain people. The most common side effects are irritation, redness, itching or rash. Although these side effects usually do not require medical attention, if they continue or are bothersome, report them to your doctor or health care professional.

    The skin area where Dr. Numb® is applied may stay numb for several hours. Due to the absence of skin sensation, protect the skin from injuries. If any side effect bothers you, or if you experience any unusual effect while you are using Dr. Numb®, stop using it and check with your doctor or pharmacist as soon as possible.

    Allergic reactions to the active ingredients have been seen but rare. Watch out for itching, hives, burning, stinging sensation or any other skin problems, swelling of neck area or any difficulty of breathing not present before using Dr. Numb®.

  • What happens when overdosed?

    Medicines affect different people in different ways. If any side effects bother you, or if you experience any unusual effects while you are using Dr. Numb®, stop using it. Talk to your doctor or pharmacist immediately. Early signs of include: numbness of the lips and around the mouth, lightheadedness, dizziness, unusual taste, ringing in the ears and blurred vision. In the event of serious overdose, seizures, low blood pressure, slowed breathing and irregular heartbeats may occur.

  • How should DR. NUMB® be stored?

    Always keep the tube tightly closed. Store at temperatures not exceeding 15°C - 30 °C. Protect from freezing.

  • How to tell the difference between authentic and counterfeit DR. NUMB®?

    Dr. Numb® contains 5% lidocaine only. This is the highest concentration of lidocaine allowed in North America to be sold as over-the-counter product. Numbing creams that contain higher than 5% active substance and claim to be OTCs are illegal products.

    Dr. Numb® has a shelf life of 1.5 – 2 years. Each tube has batch number and expiration date clearly imprinted on the box and the tube itself. Dr. Numb® distributes fresh batch only. Call 1.877.786.2001 to verify batch number and expiration.

    Dr. Numb® Packaging: The authentic Dr. Numb® box has vibrant colors of red, yellow and blue with prints both in English and Canadian French languages. The authentic Dr. Numb® tube material is made of High Density Polyethylene (HDPE), in which the surface appears smooth, shiny and not dented. The crimping of tube is neat and clean. Fake Dr. Numb® tubes commonly distributed in the market come in boxes with pale red, white and blue colors and claim to have 13% concentration of lidocaine, prilocaine and benzocaine. The tubes are made of aluminum, a material that is not approved by Health Canada and Consumer Product Safety Commission (CPSC) as receptacle for substances such as lidocaine cream. When buying Dr. Numb® on eBay or amazon, look for authorized sellers

    • Worldwidetattoo (eBay and amazon)
    • iSoldIt Arizona (amazon)

    Worldwide Tattoo Supplies and AVD enterprises are the only sellers approved by ShinPharma Inc. to sell on eBay and amazon.
    For other inquiries, call 1.877.786.2001 for assistance.


  • Credit Cards do you accept?

    At this time we only accept VISA, MASTER CARD and AMEX. Using a credit card is by far the most efficient way for you to order from us and it allows us to process and have your order shipped out in the shortest time possible.

  • Is Dr.Numb® offers 100% Money Back Guarantee?

    Dr.Numb® offers 100% Money Back Guarantee if you are not 100% happy with your results. Simply return unopened tubes within 30 days after your purchase for a full merchandise refund (Less Shipping & Handling). With our no risk guarantee, you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry.

    Shipping and Handling Fees are Non Refundable. For orders which were shipped free (via standard shipping), an amount of $9.99 will be deducted from the invoice value of goods.

    Unopened items are entitled to full merchandise refund.

    Any Goods returned (within the 30-day money back guarantee), will be subjected to a minimum restocking fee of 20% of the invoice value of the Goods.

    When returning the Goods to the warehouse, the Customer should indicate/write whether it is for a REFUND or EXCHANGE, then the full name, and order number on the pouch/box containing the products.

    If you need to return the tubes, ship via any carrier to:

    USA and International Orders
    ProPack/ ShinPharma Inc
    Returns and Exchange Department
    6934 Salashan Pkwy
    Ferndale, WA 98248 USA

    ProPack/ ShinPharma
    Returns and Exchange Department
    1125 Vaughn Parkway, Ste 200
    Portland, Tennessee 37148

    CANADA and International Orders
    Dr. Numb®
    Returns and Exchange Department
    Suite #2 - 12240 Horseshoe Way, Richmond, B.C, V7A 4X9

    Please allow up to 15 business days from our receipt of your package for processing. Your refund or credit will be the confirmation of receipt.

  • Do you offer any other payment options besides credit card?

    Sorry, at this time we only accept credit cards and bank wire transfer. You can either pay directly on our secure payment gateway or contact the Billing Department to get the bank details.

  • Do you allow Cash on Delivery (COD) orders?

    No, we have to have a confirmed payment at the time of your order.

  • When will my credit card be billed?

    Your card will be billed by our billing department the moment you place your order on our website.

  • Can I use Coupons?

    Yes however, Coupons are not redeemable for cash, may not be applied to previous orders and cannot be combined with any other promotion, offer or coupon.

  • Is it 100% safe to pay with credit card on your site?

    The security of your billing information is paramount to us! All Credit Card Transactions are completed on a 256 Bit SSL Encrypted Secure Server. As we transmit the information to the Bank’s Secure SSL Server, they require a 128-bit transaction and will not process a transaction without one. Even though 40 or 56 Bit transactions are very secure, our Bank’s insistence on 256 Bit SSL means that there is never any chance of your information ever being intercepted or decoded. Again, your security is of paramount importance for us.

  • How do I know my online order was successful?

    After you place your order, an e-mail confirmation will be sent to acknowledge receipt of your order.


  • What shipping methods do you use, how long does it take and how much do you charge for shipping?

    Shipping Methods

    Free Shipping Minimum Order of $79.00 (4-7 Business Days) $0.00
    UPS Ground Delivery (3-4 Business Days) Cutoff time 11:00 AM PST - Monday to Friday, Provide Physical Address Only $24.99
    UPS Expedited (2 Business Days) Cutoff time 11:00 AM PST - Monday to Friday, Provide Physical Address Only $29.99
    UPS Express Saver (1-2 Business Days) Cutoff time 11:00 AM PST - Monday to Friday, Provide Physical Address Only $39.99
    UPS Express Overnight (Next Business Day) Cutoff time 11:00 AM PST - Monday to Friday, Provide Physical Address Only $49.99
    UPS Standard Delivery (4-7 Business Days) by weight and location -

    *Business days do not include weekends and holidays.

    Standard Shipping

    All in-stock orders will arrive within 7-10 business days. Delivery time will vary depending on your location.

    • Canadian and Worldwide orders are shipped from Richmond, B.C.
    • European orders are shipped via Royal Mail or Parcelforce.
    • US orders are shipped from Washington and Tennessee
    • Ther carriers such as Fedex or UPS are available upon request. Additional charges may apply.

    Express and Overnight shipping – Additional Charge

    Orders must be received by 11:00 AM CST in USA and 11:00 AM PST in Canada for Express Shipment requests

    • Find out how soon it will be delivered if it’s Next Day, Second Day, or Second Delivery Day. CALL 1-877-786-2001 before placing an order. Available from Monday to Friday only
    • We need physical address for Express shipments (NO PO, FPO or APO boxes)
    • Phone number is required for express shipments.
    • Please note that if part of your order is on back order, the items in stock will ship according to your chosen shipping service. The remaining items on back order will ship via Standard Delivery.
  • Will my order be shipped out the same day I order?

    We do our best to ship all in-stock orders placed by 11 AM PST Mon on the same day we receive them. All orders received after 11 AM PST will ship the following day.

  • Do you deliver to countries outside Canada and United States?

    Absolutely! We ship to most countries in the world except for a few blacklisted ones known for scams. To find out if your country is on our blacklist, please contact us as soon as possible!

  • Where is my order shipped from?

    Canadian orders are shipped from Vancouver, European orders are shipped from London, US and worldwide orders are shipped from Michigan / Illinois / California.

  • How will my order be packaged and do you offer discreet packaging?

    All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.

Refund Policy

Dr. Numb® offers 100% Money Back Guarantee if you are not 100% happy with your results, simply return unopened tubes within 30 days after your purchase for a full refund (Less Shipping and Handling). With our no risk guarantee you are rest assured that we can proudly say we are the leader in the numbing anesthetic cream industry, specifically made for Tattoo and body piercing.

Disclosure and Privacy

  • What is your privacy policy?

    We adhere to a very strict privacy policy collecting only enough information to process your order. Any information you submit to us will be kept completely confidential and it will never be shared with or sold to outside parties.

  • Will my email or telephone number be given out to anyone else?

    Absolutely not! Your email, telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there is a problem with the order.

Contact Us

If you should have any questions or need assistance, please contact our Customer Care Department:


Call our toll-free number 1-877-786-2001
Extension 1 for Sales,
Extension 2 for Shipping and Billing
Extension 3 for Distributions.

The Sales Department is open 24/7.
The Shipping, Billing and Distributions Departments are open from Monday to Friday 9:00 AM 6:00 PM Pacific time.


Direct your concerns to the following emails:


All email messages receive responses within 24 hours.

Live Chat

Our Live Chat Specialists are available from Monday to Friday 9:00 AM – 6:00 PM Pacific time.