Refund policy

 

Dr.Numb® Refund Policy

 

Dr. Numb® offers Money Back Guarantee if you are not 100% satisfied with the products for any reason, simply return the products within 30 days after your purchase date for a Refund (Less Shipping, Handling and Re-stocking fees).

PRIOR TO SUBMITTING A REFUND REQUEST, PLEASE READ THE FOLLOWING INSTRUCTIONS TO ENSURE THAT YOU ARE ELIGIBLE FOR A REFUND:

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Prior to returning any Goods to the Company, the Customer must contact the Company to obtain an authorization. All Goods are returned at the Customer’s risk and expense except when it is an error in manufacturing, shipping, packing or customer service. The Customer is responsible for returning Goods to the Company and providing proof of delivery of such Return. The company will not responsible for Lost Returns. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

In cases of Cancellation, Replacement and Exchange

  • Cancellation: Cancellation requests must be called in or e-mailed to the Billing Department and the response must state “Cancelled”. If an order has shipped and is already in transit, the customer is responsible to contact the Company and have the shipment returned properly before credit can be given. Proof of cancellation must be produced and product returned in order to complete the process.
  • Replacement or Exchange: In cases when a customer receives a package and has missing items in it, the Company is responsible to ship replacements after thorough investigation has taken place. In the event that the customer receives any defective products, the Company will arrange to replace product or issue a credit to the Distributor’s account. If a customer receives a wrong item, the Company is responsible for replacing it without charging additional fees. It is the Distributor’s responsibility to notify the Company within 7 days after it was delivered. Replacement/Exchange requests are only granted within 7 days.

Returns:

The Company operates a 30-day money back guarantee policy.

To be accepted for return on this basis, keep the following in mind:

  • Item(s) should be returned to the company within 30 days from purchase date.
  • Shipping and Handling Fees are Non Refundable. For orders which were shipped free (via standard shipping), an amount of $9.99 will be deducted from the invoice value of goods.
  • Unopened items are entitled to full merchandise refund.
  • Goods returned that are opened or used (within the 30-day money back guarantee), will be subjected to a minimum restocking fee of 20% of the invoice value of the Goods.

When returning the Goods to the warehouse, the Customer should indicate/write whether it is for a REFUND or EXCHANGE, then the full name, and order number on the pouch/box containing the products.

 

EU Right of Withdrawal:

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us with a clear statement that includes your name, address, order number, and your request to withdraw. You can do this by contacting us here.

Once you notify us, you must return the product within 14 days. We will issue a full refund, including the original delivery costs, within 14 days of receiving the returned goods.

All products sold must conform to their description, be fit for purpose, and be of satisfactory quality.

 

Return items for refund or exchange:

USA and International Orders
ProPack/ ShinPharma Inc
Returns and Exchange Department
6934 Salashan Pkwy
Ferndale, WA 98248 USA

ProPack/ ShinPharma
Returns and Exchange Department
1125 Vaughn Parkway, Ste 200
Portland, Tennessee 37148

CANADA and International Orders
Dr. Numb®
Returns and Exchange Department
Suite #2 - 12240 Horseshoe Way, Richmond, B.C, V7A 4X9

United Kingdom and Other European Countries
Dr. Numb®
Returns and Exchange Department
c/o Parcelship, Units 1-4, Newfield House, Coates,
Retford, United Kingdom DN22 0HA

Australia
Dr. Numb®
Returns and Exchange Department
118 Denison Street, Hillsdale, New South Wales, Australia 2036